When you are experiencing connectivity issues, it is important to start by checking the most basic parts of the hardware installed on your premises known as CPE (Customer Premises Equipment).


First of all, identify whether it is only one device experiencing the connectivity issue:

  1. If it is only one device, verify that the password has been entered correctly in the case of a Wi-Fi connection. In case of a wired connection, ensure that the cable between the access point & the device is properly plugged & that the cable is in good condition. As a last resort, verify that the settings on your device is correct & set to DHCP (to Automatically Obtain an IP address from our network) (In case this has been changed).
  2. If it is more than one device experiencing connectivity issues, refer to section "a" of this document to verify connectivity. Once the above has been checked & confirmed, please continue with this document:
    1. Check that the Access Point is powered on.
    2. Check that the black cable linking to the dish outside is properly plugged in, and that no cables are unplugged which have been originally installed by DraadloosWeb.
    3. Once the above steps have been completed, please feel free to contact us by logging a support ticket on this portal, or emailing us on helpdesk@draadloosweb.co.za. Alternatively, you can call us on 087 808 5098 for additional technical support.


Please feel free to contact us should you have any questions.